Telemarketer

All are part of preparing for telemarketing except

• Learn about the company you work for

• Learn as much as you can about what you are selling

• Express confidence

• Practice your script

All are part of practicing effective communication skills except

• Avoid communication spacers such as "um" and "ah"

• Be considerate of the people you are calling

• Speak slowly, loudly and clearly

• Maintain a positive mental attitude

A good telemarketer not only sells a product or service, but also the

• Company

• Customer service

• Themselves

• None of the above

telemarketers usually see their customer face to face

• True

• False

There are times that a telemarketer are rejected by potential customers in a row , so it is important to maintain

• Confidence

• Self esteem

• Positive mental attitude

• Calmness

Scripts are not common in telemarketing

• True

• False

Find the right balance between saying too much and not saying enough

• True

• False

Before you market your product

• You must introduce yourself

• You must introduce the company

• You must explain the purpose of the call

• All of the above

It is not hard to be a telemarketer

• True

• Falsw

If you are amply prepared, then you should be able to talk about the reason for your call and your company with

• Effective communication skills

• Confidence

• Pride

• Trying not to sound rehearsed