AAL Order processing

What is the note type/code to check billing address change?

• 0501

• 0502

• 0503

• 0504

In which of the following IP Address Results is all go to proceed to the next step:

• Province Match and ISP legit

• Province Match and ISP Weird

• Province does not match and ISP legit

• Province does not match and ISP weird

To Complete ADD ON eligibility check in MSS using customer's account information, what tab should you click on Smart Desktop?

• Notes

• Subscribers

• New/Renew/Exchange

• Refresh

TRUE or FALSE: We can approve the order with different Name on order and BAN so long as the Billing and Shipping province matches.

• TRUE

• FALSE

TRUE of FALSE: If the BAN has Past due and Current due with Bill due date 10/05/2023, we can't approve the order

• TRUE

• FALSE

Which of the following is considered as fraud Suspected?

• If email address on order does not match on BAN/Portal One Stop

• If there’s an email address change within 30 days

• If IP Address (province) does not match on Billing Address (Province)

• If ISP is weird

• If there's a billing address change

In which tab in Smart Desktop can we check if the phone number is possible for renewal?

• Note

• Portal One Stop

• Subscriber

• Subscribers

If email address on order did not match on BAN where else we can it?

• Refresh

• Notes

• Portal One Stop

• Subscribers

Where can we check if the customer's account was opened within 3 months?

• BAN Header

• Note Tab

• Financial Tab

• Subscribers Tab

What are the list of exemptions for BAN opened within 0-3 months:

• Account activated in store (Check dealer code on BAN)

• TOWNed from tenured account (Search code 0010 on SD)

• Migrated from P&T account with tenure of 1 yea

• Without Payment