QUALITY MANAGEMENT

The goal of __________ is to prevent defects in products or services and to ensure that established quality standards are met, which in turn helps increase customer satisfaction and the organization's reputation.

• Quality Assurance

• Quality Management

• Quality Control

It is a work methodology that companies apply to measure operational efficiency and seek alternatives to improve it. It is focused on improving and solving complex problems through control tools and variation reduction in the highest performance processes.

• Total Quality Management

• Six Sigma

• Deming Cycle

Empowering employees to identify and solve problems in their work processes. This is an example of:

• Six Sigma

• Quality Policy

• Quality

  Management

  System

• Total Quality Managment

The coordinated execution of applicable Quality Assurance (QA) and Quality Control (QC) plans and activities

for a project.

• Quality Program

• Quality

  Management

  System

• Quality Manual

• Quality Policy

The DMAD method consists of (six Sigma): Analyze, Define, Measure, Design

• True

• False

TQM includes: Customer focus, process management, planning process, process improvement, total participation

• True

• False

Developing and following standard operating procedures for a manufacturing process to ensure consistent quality, it's an example of:

• Quality Management

• Total Quality Management

• Quality control

• Quality Assurance

The first six sigma methodology is DMAIC, which consists of DMAIC: Define, Measure, Analyze, Improve, Control

• True

• False

Deming cycle is also known as

• PDCA Cycle

• PDCC Cycle

• PPDA Cycle