Prod Ops FBSG (Maret 2023)

When are the times Prod Ops should check for USD Account screening?

• Daily at every 10am, 2pm, and 4.30pm SGT

• Daily at every 10am, 1pm, and 4.30pm SGT

• Daily at every 10am, 1pm, and 4.20pm SGT

• Daily at every 10am, 3pm, and 5pm SGT

Choose the correct answer that match the provision to fill up Google Sheet for USD Account Monitoring:

• Duplicate existing email template that matches the transaction

• Copy paste the Sender ID from Direct Deposit tab on Retool

• Input the deduction amount after the deposit has been cleared

• Put the date & time when the funds are received, not the date the deposit request is received on date received & time field

Below are the purposes of weekly revolving credit, except?

• Check and approve supplier transfers

• Charge late payment fees

• Facilitate WC checking for merchant before deposit, and supporting the associating of funds to Loan wallet

• Monitor repayments

Pick the correct field on SendGrid to be edited before sending the email to the user:

• Single send name, Preheader, and Send to on Recipient section

• Single send name, Preheader, and Schedule

• Single send name, Preheader, and Categories

• Single send name, Preheader, and From Sender

What should Prod Ops do right before converting from foreign currency to USD in Wallex in the event where user deposited wrong currency?

• Copy the transaction shown on 'Wallex Deposit Transaction (Collection)' field and click submit

• Adjust the USD account balance accordingly > click submit

• Escalate to Payment Ops team to clear the deposit first

• On Retool, enter new mint amount > input 8 > remove 'direct' term from metadata field > click submit

What is the provision for USD account withdrawal thar requires no screening?

• Sender name has been listed on USD account monitoring sheet

• Withdrawal to Singapore Entity and user's bank account

• Withdrawal to joint account

• Purpose of withdrawal for investment

In the event where USD transaction needs clearance, what channel should Prod Ops escalate to?

• #fazz-biz-ops

• #fazz-biz-eng-support-request

• #fazz-biz-usd-transaction-compliance

• #ops-fazz-biz-usd-account

What are the fields on Wallex that should be filled in after clicking 'Send Money' upon withdrawal approval?

• Withdrawal details, Bank Beneficiaries, Payment Channel, and Payment Details according to Client's request

• Withdrawal details, Bulk Payment, Payment Channel, and Payment Details according to Client's request

• Withdrawal details, Bulk Payment, Conversion, and Payment Details according to Client's request

• Collection, Bulk Payment, Payment Channel, and Payment Details according to Client's request

What steps that should be ensured right before clicking "Fund With My Wallex Balance"?

• Processing the transaction first on Retool

• Get merchant's confirmation via SendGrid

• Obtain OTP code from Tikarr via email

• Double check the information upon receiving OTP code from channel #ops-fazz-biz-usd-account

What should Prod Ops do if merchant wallex account has insufficient funds for USD account withdrawal?

• Escalate to Payment Ops to transfer funds from Xfers wallet to CIMB

• Escalate to Digital Assets Team to send funds from Xfers DBS to merchant’s collection VA account (Currencycloud)

• Escalate to Fazz Biz Ops channel to send funds from Xfers DBS to merchant’s collection VA account (Currencycloud)

• Escalate to Digital Assets Team to transfer funds from Xfers wallet to CIMB