Keep Them Loyal LAP Quiz
Quiz
•
Computers
•
9th - 12th Grade
•
Practice Problem
•
Medium
Flexcia Dowell
Used 9+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The devotion of a client to a particular business
Client loyalty
Clientele
Cold calls
Company leads
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A body of customers upon which an organization can rely for considerable repeat business
Client loyalty
Clientele
Cold calls
Company leads
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Unannounced telephone calls or visits by a salesperson to prospects about whom little may be known
Client loyalty
Clientele
Cold calls
Company leads
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Information about and contact with potential customers provided by a company, its advertising, participation in trade shows, or telephone and mail solicitation
Client loyalty
Clientele
Cold calls
Company leads
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An effort to obtain business by sending promotional material to customers in the form of letters, catalogs, postcards, faxes, folders, and e-mails
Direct-mail marketing
External sources
Follow-up
Goodwill
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Contacts outside the business, such as other salespeople, specialized lists and directories, and industry trade groups
Direct-mail marketing
External sources
Follow-up
Goodwill
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The determination of a customer's satisfaction with a good or service after a sales presentation regardless of whether a sale was made
Direct-mail marketing
External sources
Follow-up
Goodwill
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