Go Beyond the Sales LAP Quiz
Authored by Flexcia Dowell
Computers
9th - 12th Grade
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction
Sales
Warranty
Suggestion selling
Repeat business
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction
Customer satisfaction
Customer service
Reputation
Salesperson
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A measure of how well a business has met its customers' expectations
Customer feedback
Customer loyalty
Customer satisfaction
Customer service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Evaluative or corrective information given by the customer to the salesperson
Customer loyalty
Customer satisfaction
Customer loyalty
Customer feedback
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer's preference for a business; usually expressed in regular purchases from the business
Customer loyalty
Customer feedback
Customer satisfaction
Customer service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The people who buy goods and services
Prospect
Customers
Salesperson
Warranty
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid
Credit
Sales
Profit
Warranty
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