Go Beyond the Sales LAP Quiz

Go Beyond the Sales LAP Quiz

9th - 12th Grade

10 Qs

quiz-placeholder

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Go Beyond the Sales LAP Quiz

Go Beyond the Sales LAP Quiz

Assessment

Quiz

Computers

9th - 12th Grade

Medium

Created by

Flexcia Dowell

Used 5+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A career that involves responding to consumer needs and wants through planned, personalized communications intended to influence purchase decisions and ensure satisfaction

Sales

Warranty

Suggestion selling

Repeat business

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction

Customer satisfaction

Customer service

Reputation

Salesperson

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A measure of how well a business has met its customers' expectations

Customer feedback

Customer loyalty

Customer satisfaction

Customer service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Evaluative or corrective information given by the customer to the salesperson

Customer loyalty

Customer satisfaction

Customer loyalty

Customer feedback

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer's preference for a business; usually expressed in regular purchases from the business

Customer loyalty

Customer feedback

Customer satisfaction

Customer service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The people who buy goods and services

Prospect

Customers

Salesperson

Warranty

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Monetary reward a business owner receives for taking the risk involved in investing in a business; income left once all expenses are paid

Credit

Sales

Profit

Warranty

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