Comunication & stakeholder management

1. Which of the following statements best describes how stakeholders are involved on a project?

• A. They help to determine the project schedule, deliverables, and requirements.
• B. They help to determine the project constraints and product deliverables
• C. They help to determine the resource needs and resource constraints on the project
• D. They approve the project charter, help provide assumptions, and create the management plans

2. The project manager is trying to recall a stakeholder’s preferred communication method. Where can she find that information?

• A. RACI chart
• B. Stakeholder engagement assessment matrix
• C. Stakeholder engagement plan
• D. Resource management plan

3. The key objective of stakeholder management is:

• A. Communication
• B. Coordination
• C. Satisfaction
• D. Relationships

4. The degree to which a particular stakeholder may be able to positively or negatively affect a project is their:

• A. Level of engagement
• B. Level of interest
• C. Level of commitment
• D. Level of influence

5. Communications are often enhanced when the sender _____ the receiver

• A. Speaks up to
• B. Uses gestures when speaking to
• C. Speaks slowly to
• D. Shows concern for the perspective of

6. Extensive use of ___ communication is most likely to aid in solving complex problems

• A. Formal verbal
• B. Informal written
• C. Formal writen
• D. Nonverbal

7. Which of the following statements is Stakeholder Engagement Management processes?

• A. Plan ↔ Identify ↔ Manage ↔ Monitor
• B. Monitor ↔ Plan ↔ Manage ↔ Identify
• C. Identify ↔ Plan ↔ Manage ↔ Monitor
• D. Plan ↔ Monitor ↔ Manage ↔ Identify

8. Your project involves vendors. One of the vendors is requesting confidential information about your project without which they won’t be able to make progress. The vendor would like to know who has the authority to release that confidential information. Which project document should he refer to?

• A. Project Charter
• A. Project Charter
• C. Communications Management Plan
• D. Stakeholder Management Plan

9. Jane is a project manager managing a global project. She has stakeholders located in various parts of the globe. Due to the nature of the project, she also has large volumes of information that needs to be shared with the recipients. What type of communication method should she prefer for this purpose?

• A. Pull communication
• B. Push communication
• C. Request based communication
• D. Interactive communication

10. You are planning out the communications methods to use as part of stakeholder engagement. The most effective means for communicating and resolving issues with stakeholders is:

• A. Status reports.
• B. Electronic mail.
• C. Telephone calls.
• D. Face-to-face meetings