Hospitality & Tourism 2.02 Review Quiz

Out of the hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under stays or overstays. What percentage of rooms is allocated for walk-ins?

• 20%

• 15%

• 8%

• 4%

Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In which process is Kristen engaging?

• Booking a reservation

• Directing

• Promoting

• Forecasting

The Willowbrook Inn anticipates that 15% of 140 expected checkouts will overstay. How many rooms should the Inn allocate for overstaying guests?

• 21

• 18

• 15

• 12

Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?

• 13

• 12

• 11

• 9

Which factors might a travel agency manager consider when making sales forecasts for the coming year?

• Sites that the manager will be visiting during the coming year

• Places that the manager’s friends say they want to visit

• Places that his or her first-time clients visited last year

• Social and economic factors that are current

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

• It decreases the number of rooms available for walk-ins.

• It affects the hotel’s ability to forecast understays

• It increases the number of rooms available for sale.

• It affects the hotel’s ability to book meeting space.

130 rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. What percentage of rooms was occupied by walk–in guests?

• 24%

• 20%

• 15%

• 12%

Which is an infrequent factor that can affect the reservation forecast of a hotel?

• Blocked rooms for groups

• Facility remodeling activities

• Percentage of walk-in guests

• Percentage of no-show guests

What do most hotels take into consideration when forecasting reservations?

• Check-in delays

• Vacancy percentages

• Accommodation styles

• Expected cancellations

What do travel agents consider when forecasting travel markets?

• Personal opinions

• Distribution channels

• Previous demand data

• Geographic information