Unit 1: Introduction to HRM

The concept of H R M implies that employees are valuable and unique resources

• True

• False

Human capital can be defined as an organization’s employees described in terms of their

• Training

• Experience

• Relationships

• All the answers are correct

Managers traditionally have seen HRM as a necessary expense, rather than as a source of value to their organizations

• True

• False

Employees are not interchangeable, easily replaced by parts of a system, but a source of the company’s success/failure

• True

• False

HRM contributes to measures of an organization’s performance, such as quality, profitability, and customer satisfaction

• True

• False

Human resources give organizations advantages because human resources are

• Rare

• Valuable

• inimitable

• All the answers are correct

High-Perfomance Work Systems include

• Development of training programs

• Recruitment of people with new skill sets

• Establishment of rewards (teamwork, flexibility and learning)

• All the answers are correct

Developing effective HR systems that help the organization meet its goals for attracting, keeping, and developing people

• Business partner services

• Administrative services and transactions

• Strategic partner

• None is correct

Process through which the organization seeks applicants for potential employment

• Selection

• Recruitment

• Job analysis

• Training

Acquisition of knowledge, skills, and behaviors that improve an employee’s ability to meet changes in job requirements

• Training

• Compensation

• Performance management

• Development