UNIT IV Review Ch. 12

Change that is designed and implemented in an orderly and timely fashion

• resistant change

• force change

• planned change

• reactive change

Answer explanation

Ch. 12-1

Some change is planned well in advance; other change comes about as a reaction to unexpected events. Planned change is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Match the following

• A newly hired CEO

• Organization Change

• modification to some part of the organization

• Feelings of Loss

• Covid 19

• Reactive Change

• Changes that involve altering work arrangements in ways that disrupt existing social networks

• Planned Change

What are the three steps to The Lewin Model The first step is ​ (a)   individuals who will be affected by the impending change. Next the ​ _​ (b)   . Finally ​ (c)   involves reinforcing and supporting the change.

• unfreezing
• change itself
• refreezing

A large-scale information system for integrating and synchronizing many activities.

• enterprise resource planning (erp)

• a human brain

• the culture

• Job Design

Answer explanation

Ch. 12-3

Enterprise Resource Planning, or ERP is a large-scale information system for integrating and synchronizing the many activities in the extended enterprise. In most cases these systems are purchased from external vendors who then tailor their products to the client's unique requirements.

The radical redesign of all aspects of a business to achieve major gains in cost, service, or time

• Enterprise Resource Planning (ERP)

• business process change (reengineering)

• Departmentalization

• Human Resource Management

An effort that is planned organization-wide and managed from the top, intended to increase organizational effectiveness and health through planned interventions in the organization's process, using behavioral science knowledge.

• Reengineering Process

• Organization Development (OD)

• Authority distribution

• Education

Match the following OD Techniques

• non evaluative feedback to individuals. The purpose is to help people develop.

• Coaching & Counseling

• Helps employees formulate their personal goals

• Education

• Intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams.

• Planning & Goal Setting

• Activities that focus on classroom training

• Life & Career Planning

• Helps individuals and groups integrate themselves in the overall planning process.

• Team Building

The managed effort of an organization to develop new products or services or new uses for existing products or services

• Communication

• OD Techniques

• Innovation

• Change

Reorder the following Innovation Process

• Maturity

• Launch

• Development

• Application

• Decline

Match the following Innovation Process

• Organization introduces new products or services to the marketplace

• Launch

• Demand for innovation decreases, and substitute innovations are developed and applied.

• Development

• Organization uses developed idea design, manufacturing, or delivery of new products or services

• Decline

• Most competing organizations have access to the idea

• Maturity

• Organization evaluates, modifies, and improves on a creative idea.

• Application