
Hotel Management
Authored by RYAN DAHUYA
Specialty
8th Grade
Used 4+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is a section where in they are the responsible for handling room reservation, which mostly handling pre-arrival arrangement of guest stay.
Reception
Reservation
Concierge
Guest relations
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
They are the responsible for handling and assisting a special or VIP guest.
Reception
Reservation
Concierge
Guest relations
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Handling guest check-in that may be done in some different situation, such as check-in without reservation.
Reception
Reservation
Concierge
Guest relations
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A section which is responsible for handling guest luggage, providing information and giving service to the guest.
Reception
Reservation
Concierge
Guest relations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A part of front office department which is responsible for handling guest folio, posting transactions, and handling deposit and payment.
Reception
Business Center Secretary
Front Office Cashier
Guest relations
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Most of the hotels have merged this section of Reception with _______. The Reception or Front Desk have done all the transactions of a guest including billing.
Reception
Business Center Secretary
Front Office Cashier
Guest relations
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the position which has a duties and responsibilities in assisting Front Office Manager or Assistant Front Office Manager in doing and preparing some Front Office Reports.
Front Office Administration
Business Center Secretary
Supervisors
Guest relations
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