Mediation and conflict resolution

What is school mediation?

• Situations in which two or more persons enter into opposition or disagreement.

• Situation in which the persons in conflict are offered to discuss their problem and try to reach an agreement.

• Situations in which two people enter into opposition or disagreement

• Situations in which positions of disagreement are considered violent or aggressive.

The role of the mediator is...

• Inaugurate and maintain open channels of communication between the parties.

• Legitimize and help the parties to recognize the interests and feelings of others, to obtain revaluation and to gain revaluation and grant recognition.

• Obtain agreement and establish rules of procedure.

How is mediation initiated?

• Through the request of a judge

• At the "request" of one or more parties

The purpose of mediation with the parties...

• Reach an agreement satisfactory to both parties.

• Get something in return

There are three levels that we can distinguish in any negotiation and dialogue process. Name one.

• To generate reflection on the concepts elaborated in the Trainer's Guide.

• To make participants aware of the interdependence generated by the negotiation process. the negotiation process.

• To generate the experience of the importance of collaboration in negotiation.

Characteristics of mediation.

• Voluntary and Educational

• Elaboration of a proposal

• Achievement of the first agreements

The most useful thing for the field of conflict management and resolution is....

• The state that those emotions put us in.

• Conclusion of neuroscience about the role of emotions

• Perception of danger

The stages of the mediation process...

• Presentation of the situation

• Opening of the mediation

• Reformulation or reformulation of the situation

During negotiation, both parties meet to discuss their feelings, expectations, wants, and the reasons for their wants

• True

• False

Avoiding conflict may make things ​__________.

• Better

• Worse