SMT 403 | QUIZ 1

Which of the following best describes a process?

• A group of individuals working together to complete a task
• A set of instructions that outline how to complete a task
• A set of tasks that takes one or more kinds of input and creates an output
• A specific tool or technology used to complete a task

Which of the following is typically designed with a specific end product or service in mind?

• Scientific research
• Creative writing
• Business process
• Personal finance management

Which of the following best describes QMS (Quality Management System)?

• A system to manage only the quality of products
• A collection of all the processes across the organization
• A system to manage the quantity of products
• A system to manage only the finances of the organization

Which of the following is true about Business Process Mapping and Notation?

• It is an outdated way of mapping out an organization's processes
• It is a non-standard way of mapping out an organization's processes
• It is a standard way of mapping out an organization's processes
• It is only used by small businesses

What is the term used to describe the process in which a group quickly generates as many ideas as it can on a particular problem and/or subject?

• Brainstorming
• Researching
• Analyzing
• Critiquing

What method is used when there is a need to explore many possible causes of a problem?

• Root Cause Analysis
• Brainstorming
• Pareto Analysis
• Fishbone Diagram

What is the purpose of asking "Why" repeatedly when analyzing a problem?

• To place blame on someone for causing the problem
• To determine the immediate cause of the problem
• To identify multiple solutions to the problem
• To find the root cause of the problem

Which of the following statements best defines a project?

• An ongoing effort undertaken by an organization to meet its long-term goals

• A temporary effort undertaken by an organization to meet unique goals and objectives within a defined timeframe

• A routine process undertaken by an organization to maintain its daily operations

• An initiative undertaken by an organization to improve its financial performance

Which of the following statements is true about a project plan?

• A project plan is an optional document that may or may not be used to manage project execution
• A project plan is a document that only outlines the initial goals and objectives of a project
• A project plan is an approved document to manage project execution
• A project plan is a document that is typically only used by project managers and is not shared with stakeholders
• Option 5

Which of the following are the three critical planning elements of a project plan?

• Quality, scope, and risk
• Time, resource, and cost
• Communication, stakeholders, and team members
• Creativity, innovation, and collaboration