Effective Business Communication

What is communication?

• One way communication is considered as effective communication.

• Communication is a process of exchanging thoughts, messages and information.

• Communication is also known as the process of asking questions.

What are the four (4) main components from Shanon-Weaver's Model of Communication?

• Sender, Encoding, Decoding and Receiver.

• Encoding, Decoding, Noise and Feedback.

• Sender, Receiver, Channel and Feedback.

• Encoding, Message, Channel and Decoding.

Is Shanon Weaver's Model of Communication applicable to non-verbal communication?

• Yes

• No

What does the term "Noise" mean in communication?

• Third party in communication.

• Informal relationship in communication.

• Making loud noises while communicating.

• Barriers to communication which can cause interruption to comprehend the intended message.

Below one of the few channels to transmit message from Shanon Weaver's Model of Communication, except...

• Facial expression.

• Email.

• Instant messages.

• Phone conversations.

Hearing is ______.

• an involuntary action

• a voluntary action

Which of the following situation is the best to describe the term "Grapevine"?

• Jeff gained new input from reading a newspaper about the current politic updates.

• Jeff heard from his colleagues that the president of Maybank is resigning in two days time.

• Jeff double checked with his secretary on his schedule for the week.

Which of the follow is NOT the example of non-verbal communication?

• Body language.

• Posture.

• Speaking

• Facial expression.

In Business Writing, why is it important to ensure the message intended is clear?

• To avoid misinterpretation of the intended message.

• To ensure readers are not able to spot mistakes in the message.

• To ensure readers have enough time to critic the content of the message.

Listening is ______ action.

• a voluntary

• an involuntary