S25 Series Final Exam

A user’s older Phone detects a S25 Wi-Fi hotspot but cannot connect, even with the correct password. The hotspot works perfectly with newer devices. What is the MOST likely cause of this issue?

• The Older phone Wi-Fi adapter is faulty

• The hotspot uses WPA3 security, which the older phone doesn’t support.

• The hotspot has reached its maximum device limit.

An older tablet fails to detect a newly set up Wi-Fi hotspot in S25 Series, though newer phones connect without issues. The hotspot uses the latest security protocol. What should the user check FIRST?

• The hotspot’s hidden network settings.

• The tablet’s battery saving mode.

• Whether the hotspot’s band is set to 6 GHz or 5 Ghz.

Does S25 Ultra's S-PEN can do "Air Action"?

• Yes

• No

Does the unit is still "In-warranty" when the customer used liquid glass protector and the customer reported that there is problem in his "S-PEN" (Peeled off coating)?

• Yes

• No

What is the latest user interface that we used in Galaxy S25 Series?

• UI 7.0

• UI 6.1.1

This "AI Features" helps the user to remove audio noise like "Crowd noise, wind or even some nature noise.

• Circle to Search

• Audio Eraser

• Live Translate

This "AI Features" helps the user to interpret the language of the person that he was talking in front of them.

• Circle to Search

• Interpreter

• Audio Eraser

This "AI Features" gives you live notifications?

• Circle to Search

• Now Bar

• Audio Eraser

A customer complains their phone overheats during video calls. A "Customer Experience Specialist" performs an initial diagnosis using the "5 W's" (e.g., when, where, what apps) and finds no obvious user errors. What should the technician do NEXT to identify the cause?

• Conduct an Incoming Quality Check (IQC) via PC to analyze hardware/software performance. or customer usage issue.

• Request for Technical Call Out to Sir Rommel

• Request for Unit Replacement

A device was first repaired for a "No Power" issue caused by a defective board. After repair, the customer returns with a "Display Problem," but the device now powers on. The second repair reveals a defective display. Would this be classified as a Same Symptoms case in the system?

• Yes, because both repairs involved hardware defects.

• Yes, since the board and display are part of the same device.

• No, because the symptoms ("No Power" vs. "Display Problem") differ.