Galileo 1&2

What can you view when clicking the <> icon on the Air Availability Search Results screen? Select one option.

• Airport information

• Booking class

• Seating chart

• Branded fares

Why would you need to build a Passenger Name Record (PNR)? Select two options.

• PNR is purged

• Priceline request

• Carrier request due to name change

• Passenger request

What do you select on the PNR viewer to open the seat map for all segments of the itinerary? Select one option.

• Flight number

• Booking class code

• Status

• Airport code

Which icon do you click to access the Customer Information tool in Galileo? Select one option.

• Tools

• Edit PNR

• PNR Viewer

• Application Settings

What icon do you select to access the Issue My Ticket tool? Select one option.

• Smartpoint Assisted Ticketing

• Application Settings

• Tools

• Edit PNR

What section of the fare rules do you review before completing an exchange? Select one option.

• Penalties

• Cancelation Policy

• Cancelations

• Charge Exchange Fee

What script do you select in CARES when a customer has a change of plans request? Select one option.

• Change of Plans Air Retail

• Change of Plans

• Schedule Change

• Weather or Natural Disaster

What does the coupon status in Galileo need to be when exchanging a ticket? Select two options.

• ARPT (Airport Control)

• OPEN

• EXCH

• VOID

What tool do you use in Galileo to rebook and price a new itinerary? Select one option.

• Automated Exchanges

• Air Record Tool

• Air Booking Tool

• Rapid Reprice

What is the Priceline processing fee for change of plans exchanges? Select one option.

• $0.00

• $30.00

• $50.00

• $25.00