IFM I: Payment Inquiries Recap

A member needs to send a copy of their bank statement and a copy of the ​ (a)   , complete with endorsements, if they had problems with a ​ (b)   ?

• cashed check
• Mail-In check
• Debit Card payment
• Debit Card statement

How do we send confirmation to our members after their Debit Card payment has been processed?

• Confirmation by email

• Confirmation by text

• Confirmation by mail

• No confirmation is sent

We need to check the ​ (a)   page in ​ (b)   to see if a payment was posted.

• Processed Payments
• SLP
• MPP
• Policy Dashboard

Members can write the billing ​ (a)   on their check, use their ​ (b)   stubs, and use the return ​ (c)   to ensure payments are processed correctly and efficiently.

• Case Number
• payment
• envelope
• Paid Date
• Cash
• Stamp

What does ILB stand for?

• Independent List Bill

• Independent Liability Billing

• Individual List Bill

• Individual Liability Billing

Members who paid using MoneyGram can reach out to ​ (a)   if their payment has not posted.

• MoneyGram 800 number
• BCBS Customer Service Department
• A CAS directly
• Their bank

A missing payment is:

• A payment that was cashed but not applied to the intended policy

• A cashed check but applied to the wrong policy

• An ACH payment that has not been received

• A payment submitted by the member that we may or may not have received

A member is asking why their payment is not posted yet. Which of the following probing questions should you ask? Choose all that apply.

• What address did you mail the payment to? (for a mail-in check payment)

• When was the payment made?

• What is the name of the representative that processed the payment? (for a Check-By-Phone [CBP] payment)

• How did you make your payment?