Test bank Ch1

Operations management involves continuous decision-making; hopefully most decisions made will be:

• none of the above

• redundant

• minor in nature

• informed

• quantitative

A 'product package' consists of

• customer relations if a service organization

• the shipping container

• the exterior wrapping

• goods if a manufacturing organization

• a combination of goods and services

Business organizations consist of three major functions which, ideally:

• are mutually exclusive

• exist independently of each other

• support one another

• function independently of each other

• do not interface with each other

Which of the following is not a type of operations?

• goods production

• storage/transportation

• entertainment

• communication

• all the above involve operations

Technology choices seldom affect:

• costs.

• union activity.

• productivity.

• quality.

• flexibility.

Measurements taken at various points in the transformation process for control purposes are called

• plans

• directions

• controls

• feedback

Budgeting, analysis of investment proposals, and provision of funds are activities associated with the _______ function

• finance

• purchasing

• operation

• marketing

• internal audit

Which one of the following would not generally be classified under the heading of transformation?

• farming

• assembling

• staffing

• teaching

• consulting

Manufacturing work sent to other countries is called:

• vertical integration

• internationalization

• outsourced

• downsized

Product design and process selection are examples of _______ decisions.

• forecasting

• tactical

• financial

• system design