Admin/Clerical | Pre-Training Review

What is the easiest way to navigate back to the homepage of athenaOne?

• Desktop icon

• Log out and log back in

• athenaOne button

• Back arrow in browser

Answer explanation

The athenaOne button in the upper left corner is your "home sweet home" button! It refreshes athena to the homepage with the schedule and inbox view.

TRUE or FALSE?
You can add contacts to the Contact List without granting them access to the Patient Portal.

• True

• False

Answer explanation

On the Contact List, you can add patient contacts with or without Portal Access. You can also view which patient contacts have been given portal access, and when they last logged-in to the portal!

TRUE OR FALSE:

You can only add one race and ethnicity under the Demographics section.

• True

• False

Answer explanation

You can add multiple races and ethnicities by clicking the (+) button to add an additional line. You can also type to search for additional selections.

SELECT ALL THAT APPLY:

What information can you document in the Insurance Policy Details page?

• Type of policy (HMO, Medicare, Medicaid, etc.)

• Group number

• ER Visit copay amount

• Primary care provider

Answer explanation

There's several fields to help you capture pertinent insurance information, including copay and coinsurance amounts, PCP and referring providers, type of policy, subscriber and group numbers, issued and expiration dates, and even a free-text Notes field to document anything else!

SELECT ALL THAT APPLY:

A patient requests they stop receiving all automated text and phone appointment reminders from Summit Medical Group. Where can you update this in the patient's chart?

• Quickview page

• Patient Communication History page

• Manage Privacy page

• Patient Appointments page

TRUE OR FALSE:

You can schedule three appointments for a patient at the same time.

• True

• False

How can you fax chart documents from Athena?

• Chart export

• Print forms

• Chart check

• Faxes/Scans Dashboard

Answer explanation

Chart Export can be accessed from the Quickview: Clinicals dropdown > Chart Export

It allows you to select what specific chart documents you wish to include in the fax - it will then fax the documents with a cover sheet to the specified recipient!

SELECT ALL THAT APPLY:

When processing incoming documents, what does Athena do?

• Label the document

• Assign the document to the department

• Assign the document to the patient

• Classify the document

• Route the document to the desired inbox

SELECT ALL THAT APPLY:

If an Orthopedic Consult Note was incorrectly classified in athenaOne as an Admin document, how would you fix this?

• Call the Ortho office and ask them to correct the document

• Reclassify the document from the Action Pane in the inbox

• Mark as an Athena Error in the inbox and return to athena for reclassification

• Update the document label to ORTHO CONSULT NOTE

Answer explanation

You can fix document classifications yourself from the Action Pane in the inbox or by sending it to athena to update.

Adding a document label is not the best practice, as the document will still be classified incorrectly as an Admin document.

TRUE OR FALSE:

Only the IT-App Support team can check if a patient received an automated message (i.e., appointment reminder, lab results notification, campaign message).

• True

• False