REVIEWER

REVIEWER

University

18 Qs

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REVIEWER

REVIEWER

Assessment

Quiz

Other

University

Practice Problem

Hard

Created by

jelyn gabince

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18 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employee’s ability to deliver products and services to internal and external customers.

customer service

customer interface

customer intelligence

demand management

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

These are individuals who pay for your services and are not directly connected to the organization.

internal customers

external customers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is a process of measuring the performance of a company's products, services, or processes against those of another business considered to be the best in the industry.

benchmarking

demand variability

manufacturing flexibility

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process should employ customer intelligence, and planned marketing efforts to forecast and influence demand.

demand management

customer interface

order fulfillment

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Customer relationship management Defines how a company interacts with its suppliers.

true

false

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The process includes activities associated with product returns, reverse logistics, gatekeeping, and avoidance are managed within the firm and across key members of the supply chain.

order fulfillment

returns management

manufacturing flow management

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It is the difference between what one expects to happen and what actually happens.

demand management

supply curve

demand variability

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