Ice Breaker 16.03.2023

Paper Bill & OTC Fees Siebel:

When did we start to notify customers of these fees?

• 13 March 2023

• 8 May 2023

• 27 February 2023

Paper Bill & OTC Fees Siebel:

Effective 8th of May, we're going to start charging Siebel customers $_ for paper bils and $_ for non-electronic payments.

• We're going to start charging Siebel customers a $2.20 fee for paper bills and $2.50 for any non-electronic payments made in Telstra Stores, Australia Post Outlets or via cheque.

• We're going to start charging Siebel customers a $2.50 fee for paper bills and $1.00 for any non-electronic payments made in Telstra Stores, Australia Post Outlets or via cheque.

• No changes for the paper bill fee and $2.20 for non-electronic payments.

• We're going to start charging Siebel customers a $2.20 fee for paper bills and $2.00 for any non-electronic payments made in Telstra Stores, Australia Post Outlets or via cheque.

Price Breakdown Calculator Version 3

Where do you put the untouched or existing service(s)?

• 
• 
• 

Price Breakdown Calculator Version 3

John wants to downgrade his Mobile Essential $68 to Telstra Upfront Mobile Plan Basic $58.

• 
• 
• 

Telstra Day:

Customers who purchase the Pixel 7 Pro during the promo period 16 March to 12 April will receive a gift via redemption. What is this gift?

• 
• 
• 

Telstra Day:

Pick one of the correct Home Internet Offers for new fixed internet customers.

• $20 monthly credit for 6 months for $110 Premium /Upfront Premium

• $25 monthly credit for 6 months for $95 Unlimited/Upfront Unlimited

• $30 monthly credit for 12 months for $110 Premium /Upfront Premium

• $20 monthly credit for 12 months for $95 Unlimited/Upfront Unlimited

Select the correct statment about Kayo Sports Offer.

• New and existing Telstra personal customers who take up a new home internet service on or after 10 January 2023 can redeem 12 months of Kayo on us.

• Telstra personal customers who submit a move order for their existing Telstra Home Internet service on or after 10 January 2023 can redeem 12 months of Kayo on us.

• Once your service is active, we’ll send you an email with a link to redeem your 12 months of Kayo Basic. This will be within 10 business days of placing your order.

• All of the above

Telstra Plus:

Olivia has Upfront Mobile Plan Basic and wants to redeem 5, 000 points + pay $135 outright to get Fitbit Inspire 2 - Black.

What are her options to get this watch?

• Telstra Plus Redemption Portal and Store

• Self-Serve or store

• Self-Serve only

• Telstra Plus Redemption Portal and Self-Serve

Telstra Plus:

10, 000 Telstra Points is equal to approxinately _____.

• $100

• $1

• $25

• $1000

StayConnected Consumer Exit:

On 14 March, we started informing customers about the removal of StayConnected.

Select one incorrect statement about this update.

• StayConnected will be removed on 12 June 2023.

• Before the exit, customer can redeem StayConnected for a brand new phone.

• Customers can remove StayConnected before the exit as it doesn’t have a lock-in contract.

• StayConnect is not an insurance