Warehouse Service Behaviors

How many packs of Toilet Paper is needed on this pick ticket?

• 1

• 2

• 4

• 18

The Branch Service Guide is intended to provide branch Team Members and Leaders simple guidance for modeling flawless customer service within our branches.

• True

• False

How many total Service Behaviors are there?

• 3

• 6

• 10

• 12

What is the Attention Line on this order?

• None

• Barb Bardzinski

• Phil Gwinn

• Aptar

Which picture is a good representation of our warehousing standards?

• 
• 

What 2 categories make up the Service Behaviors?

• Front and Back of House

• Right and Left Side

• Full and Empty Bucket

• Inside and Outside

When _______ are identified, engage a teammate as a second pair of eyes as you rectify the situation

• discrepancies

• behaviors

• items

• orders

Following the Service Behaviors we can expect to see

• Higher customer retention and satisfaction

• A balanced focus on Front of House and Back of House service

• A consistent customer service experience across branches

• Increased team member engagement through simpler processes, recognition and coaching

• All of these are correct

Which picture is not showing what good looks like?

• 
• 
• 
• 

It is important to work with your ______ to get feedback on how you are doing demonstrating these Service Behaviors.

• Branch Leader

• Teammate

• Carrier

• Customer