BSBOPS402

What are THREE ways you can consult with Stakeholders to identify resource requirements? Select ALL that apply.

• Face to Face Informal Meeting

• Formal board or team meetings

• Emails or Memos

• Over drinks at the pub

What is NOT a way in which you would gather performance information?

• Performing Observations

• Gathering Progress Reports

• Over social media

• Analysing computerised information

What does the term KPI stand for?

• Keep Pulling Information

• Key Performance Indicator

• Key Practical Information

• Key Process Indicator

What are the definitions of SMART principles?

• Specific

  Measurable

  Achievable

  Relevant

  Time Bound

• Specific

  Measurable

  Achievable

  Reward

  Time Bound

• Specific

  Measurable

  Accessible

  Relevant

  Time Bound

• Simple

  Measurable

  Achievable

  Relevant

  Time Bound

What are TWO processes you can use for dealing with unsatisfactory performance? Select the TWO that apply.

• Formal

• Informal

• Face to Face

• Email

What is NOT a way in which you can support staff when going through the formal processes of unsatisfactory performance?

• Criticism

• Coaching

• Mentoring

• Supervision

Select THREE types of information a proposal may need to include. Select ALL that apply.

• Introduction & overview of the proposal

• Risks & WHS

• Resources required and why they are required

• Pretty Pictures

What are types of Physical Resources? Select ALL that apply.

• Information & Data

• Facilities

• Plant & Equipment

• Office Equipment

How could organisational records be stored? Select ALL that apply.

• On company Database

• Using Bespoke company programs

• On a family computer

• Using hard copies which are filed in cabinets or files

What are the types of information you could collect to determine operational performance? Select ALL that apply.

• Employees food preferences

• KPIs

• Objectives in the Operational Plan

• Any contingency plans