What is the first thing a customer pays attention to when touring a property?

• The Staff

• Curb Appeal

• Lobby

• Amenities

When you shopped the comp...

How would you describe their landscaping?

• Lush and mature like ours

• Needs water

How do we greet our customers?

(multiple answers!)

• Fly out of your seat

• Come from behind the desk

• Smile and introduce yourself

• Ask if they need to speak to the Manager

When you shopped the comp...

did the agent fly out of their seat to greet you?

• Yes, like Superman

• No, not at all

What is included in a Hanover Uniform?

(multiple answers!)

• Nametag/ID Badge

• Blazer for Maintenance Team

• Black or white for Leasing Team

• Blazer at all times for Leasing Team

When you shopped the comp...

were they dressed for success?

• No, I couldn't even tell they worked there

• Yes, but they didn't look as sharp as we do

What order do we tour?

• Vacant

• Amenities

• Model

When opening a Show List vacant, what should you look for?

(multiple answers)

• Microwave and stove clock correct

• Lights all working and turned OFF

• Thermostat set accordingly

• All blinds FULLY opened

• Clean and smells fresh

When you shopped the comp...

did they show you a vacant?

• Yes, it was Hanover made ready

• Yes, they shouldn't have shown it

• They didn't show me a vacant

When you shopped the comp...

how was your tour?

(select all that apply)

• Saw the amenities, model and vacant

• The agent made me feel welcome and chatted openly

• They feature/benefit sold me

• The building and tour route looked great

• None of these apply