Call Flow Quiz

Call Flow Quiz

Professional Development

7 Qs

quiz-placeholder

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Call Flow Quiz

Call Flow Quiz

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

margaret garcia

Used 2+ times

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7 questions

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1.

AUDIO RESPONSE QUESTION

10 mins • 1 pt

GRIT CALL FLOW: Our Introduction Statement to Calls Should be:

2 min audio

2.

AUDIO RESPONSE QUESTION

10 mins • 1 pt

GRIT CALL FLOW: CALL INTRODUCTION: Our Response to the Clients should always be:

2 min audio

3.

AUDIO RESPONSE QUESTION

10 mins • 1 pt

GRIT CALL FLOW: For NB (New Business) Calls when Collecting Demographics: How is the question asked to extract phone numbers and emails from the caller?

2 min audio

4.

AUDIO RESPONSE QUESTION

10 mins • 1 pt

GRIT CALL FLOW: For NB (New Business) Calls Asking About Pest Activity, What are (2) Open Ended Questions that can be used?

2 min audio

5.

REORDER QUESTION

1 min • 1 pt

GRIT CALL FLOW: For NB (New Business) Put the Call Conversation in the Correct Order of the Call Flow.

The Service Includes

The Cost for this service is

How long have you been seeing the activity?

For that issue I would recommend..

Let me get some basic information and we can go over your service options

6.

REORDER QUESTION

1 min • 1 pt

GRIT CALL FLOW: For Current Customer- Put the Call Conversation in the Correct Order of the Call Flow.

Where are you seeing the activity?

What works best for your schedule, Morning/Afternoon

How long have you been seeing the activity?

What is the Street Address that we service?

Let me just confirm all of your information

7.

DRAG AND DROP QUESTION

1 min • 1 pt

NB WRAP UP: I just need a few more minutes of your time to verify the information I have for you  correct, The ​​ (a)   and your ​ (b)   ​ ​ (c)   and your ​ (d)   and ​ (e)  

Spelling of your Name is
Street Address is
Zip Code is
Contact Number is
Contact Email is
Time Range is
Appt We have for you is

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