All About Communication

What is Communication?

• What and How you say something

• When and Why you say something

• Body language and what you Don't say

• All of these things

What are the 5 main communication types?

• Written

  Verbal

  Non-Verbal

  Visual

  Listening

• Written

  Talking

  Body Language

  Hearing

  Seeing

• Email

  Phone calls

  Text messages

  Social Media

  Face to face

• Passive

  Passive/Aggressive

  Aggressive

  Assertive

  Manipulative

Why is communication important?

• To understand one another and create awareness

• Help resolve and avoid conflict

• Express thoughts, ideas and feelings and goals

• All of these

What are the barriers to communication?

• Judging the other person

• Not paying attention

• Using technical language

• Avoiding the persons concerns

What are the 4 behavioural styles?

• Demanding

  Ignorant

  Silly

  Caring

• Dominant

  Influencer

  Steady

  Conscientious

• Decisive

  Imaginative

  Supportive

  Cautious

• Daring

  Impulsive

  Spontaneous

  Conforming

What are the 5 communication styles?

• Quiet

  Loud

  Impassive

  Indirect

  Relaxed

• Angry

  Meek

  Apologetic

  Controlling

  Expressive

• Passive

  Passive/Aggressive

  Aggressive

  Manipulative

  Assertive

• Hostile

  Sarcastic

  Unexpressive

  Sulky

  Relaxed

What are the 5 building blocks of the voice?

• Variety

  Loudness

  Softness

  Fast

  Slow

• Quick speaking

  Slow speaking

  High and Low

  Controlled

  Enthusiastic

• Pitch

  Pace

  Melody

  Volume

  Tone

• Excited

  Happy

  Sadness

  Mad

  Angry

The main ways we use communication in the workplace are?

• Speaking

  Listening

  Reading

  Writing

• Shouting

  Laughing

  Emails

  Texting

• Crying

  Telling jokes

  Complaining

  Non-verbal

• Talking

  Face to face

  Phone calls

  Emails