PMGT Chapter Quality

Quality is...

• An act or a habit

• Conformance to requirements

Planning quality management: Identifying which quality standards are relevant to the project and how to satisfy them; a metric is a standard of measurement

• True

• False

Reliability is :

• Features of the system’s special characteristics that appeal to users

• The ability of a product or service to perform as expected under normal conditions

The cause and effect diagram is also known as

• Casualities diagram

• Fishbone or Ishikawa diagrams

• UML Diagrams

The seven run rule states that if _____ in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems

• 7 data points

• 70 data points

• average data points

Choose the suggestions for improving IT project management. Select more than one answer.

• Establish leadership that promotes quality

• Understand the cost of quality

• Focus on organizational influences and workplace factors that affect quality

• Adopting good software development methodologies into project management

Cost of Quality is

• Cost of Conformance + Communication

• Cost of Confidentiality + Non Confidentiality

• Cost of Conformance + Non-conformance

Choose the five (5) categories of Costs

• Prevention Cost

  Monitoring Cost

  Internal Warranty Cost

  Extenuating Circumstances Cost

  Testing Cost

• Prevention Cost

  Appraisal Cost

  Internal Failure Cost

  External Failure Cost

  Measurement and test equipment cost

Modern quality management takes into account problems are associated with management, not only technical issues.

• True

• False

A control chart is a graphic display of data that illustrates the results of a process over time

• True

• False