Balanced Scorecard

The internal business perspective of the Balanced Scorecard defines.

• How shareholders view the organisation.

• How firms can grow and create value.

• The areas that a firm must excel at.

• How customers view the organisations.

The financial perspective of the Balanced Scorecard defines.

• How firms can grow and create value.

• The areas that a firm must excel at.

• How customers view the organisations.

• How shareholders view the organisation.

The customer perspective of the Balanced Scorecard defines.

• How firms can grow and create value.

• The areas that a firm must excel at.

• How customers view the organisations.

• How shareholders view the organisation.

The learning and growth perspective of the Balanced Scorecard defines.

• How firms can grow and create value.

• The areas that a firm must excel at.

• How customers view the organisations.

• How shareholders view the organisation.

Objectives of the financial perspectives of the Balanced Scorecard include

• Asset utilisation, revenue growth, and an increase in market share.

• Cost reduction, asset utilisation and revenue growth.

• Revenue growth, increase in market share and new products.

• Asset utilisation, increase in market share and new products.

Objectives of the internal business perspective of the Balanced Scorecard include?

• Increase new products and improve asset utilisation and product functionality.

• Improve delivery time, service quality and product functionality.

• Increase new products, increase the process and service efficiency.

• Increase employee and information systems capabilities.

Objectives of the customer perspective of the Balanced Scorecard include?

• Increase new products and improve asset utilisation and product functionality.

• Improve delivery time, service quality and product functionality.

• Increase new products, increase the process and service efficiency.

• Increase employee and information systems capabilities.

Objectives of the learning and growth perspective of the Balanced Scorecard include?

• Increase new products and improve asset utilisation and product functionality.

• Improve delivery time, service quality and product functionality.

• Increase new products, increase the process and service efficiency.

• Increase employee and information systems capabilities.

Identify two objectives and rspective measures for revenue growth.

Identify two measures for an increase in employee motivation, empowerment and alignment objective of the learning and growth perspective.