Operations Management

Operations Management is a _________ process:

• Translation

• Transformation

• Transaction

• Transition

Which of these Managers would be least likely to be considered in an operations management role within an organization?:

• Production Manager

• Reservations Manager

• Financial Risk Manager

• Quality Manager

Which of these would an operations manager not be responsible for?:

• Safety and maintenance

• Sales and marketing

• Selecting suppliers

• Recruiting employees

Which of these statements accurately captures a current trend in operations?

• Cost competition is more important than any other basis for competition

• There is increased focus on local markets and local competition.

• Products and services are designed more quickly and by teams.

• Jobs are increasingly specialized as workers focus on basic assembly tasks

Productivity increases when :

• Outputs decrease while inputs remain the same.

• Inputs and outputs increase proportionately.

• Inputs decrease while outputs remain the same.

• Inputs increase while outputs remain the same.

Which one of the following would not generally be considered an aspect of operations management?

• Work methods

• Secure financial resources

• Maintain quality

• Product or service design

Which one of the following is not a typical question dealt with by an operations managers?

• How much capacity will be needed in the months ahead?

• What is a satisfactory location for a new facility?

• Which products/services should be offered?

• How to motivate employees?

Which of the following would NOT normally be considered a general characteristic of a service?

• Production and consumption can always be spatially separated.

• Low contact services can often be made more efficient than high contact services.

• Production and consumption are simultaneous.

• Many services involve both tangible and intangible outputs.

The dominant operation for a bank is:

• Processing complaints

• Processing materials

• Processing information

• Processing customers

The first step in choosing a location for a service facility involves answering which of the following questions?:

• What is the purpose of the service and how will success be measured?

• How many facilities will be constructed?

• Are the potential sites limited due to access, zoning restrictions, labor availability…?

• All of the above questions must be asked.