Control Processes and Systems

After objectives and standards are set, what step comes next in the control process?

A. Measure results.

B. Take corrective action.

C. Compare results with objectives.

D. Modify standards to fit circumstances.

• A

• B

• C

• D

When a soccer coach tells her players at the end of a game, "I'm pleased you stayed with the game plan," she is using a/an ___ to a measure performance, even though in terms of outcomes her team lost.

A. input standard

B. output standard

C. historical comparison

D. relative comparison

• A

• B

• C

• D

When an automobile manufacturer is careful to purchase only the highest-quality components for use in production, this is an example of an attempt to ensure high performance through ___ control.

A. concurrent

B. statistical

C. inventory

D. feedforward

• A

• B

• C

• D

Management by exception means ___.

A. managing only when necessary

B. focusing attention where the need for action is greatest

C. the same thing as concurrent control

D. the same thing as just-in-time delivery

• A

• B

• C

• D

When a supervisor working alongside an employee corrects him or her when a mistake is made, this is an example of

___ control.

A. feedforward

B. internal

C. concurrent

D. clan

• A

• B

• C

• D

If an organization's top management visits a firm in another industry to learn more about its excellent record in hiring and promoting minority and female candidates, this is an example of using ___ for control purposes.

A. a balanced scorecard

B. relative comparison

C. management by exception

D. progressive discipline

• A

• B

• C

• D

The control equation states: ___ = Desired Performance - Actual Performance.

A. Problem Magnitude

B. Management Opportunity

C. Planning Objective

D. Need for Action

• A

• B

• C

• D

When a UPS manager compares the amount of time a driver takes to make certain deliveries against standards set through a quantitative analysis of her delivery route, this is known as ___.

A. a historical comparison

B. an engineering comparison

C. relative benchmarking

D. concurrent control

• A

• B

• C

• D

Projects are unique one-time events that ___.

A. have unclear objectives

B. must be completed by a specific time

C. have unlimited budgets

D. are largely self-managing

• A

• B

• C

• D

The ___ chart graphically displays the scheduling of tasks required to complete a project.

A. exception

B. Gantt

C. Taylor

D. after-action

• A

• B

• C

• D