CHAPTER 4 & 5

GENERALLY INFLUENCE ATTITUDES AND BEHAVIOR OR REFERS TO THE IMPORTANCE A PERSON ATTACHES

• VALUES

• ESPOUSED VALUES

MAY ARISE OVER SUCH THINGS AS GOAL OR THE MANNER IN WHICH THE GOALS WILL BE ACHIEVED

• VALUES

• CONFLICT

WHAT MEMBERS OF THE ORGANIZATION SAY THEY VALUE

• ESPOUSED VALUES

• ENACTED VALUES

REFLECTED IN THE ACTUAL BEHAVIOR OF THE INDIVIDUAL MEMBERS OF THE ORGANIZATION

• ESPOUSED VALUES

• ENACTED VALUES

REPRESENT THE GOALS THAT A PERSON WOULD LIKE TO ACHIEVE IN LIFETIME

• TERMINAL VALUESW

• INSTRUMENTAL VALUES

REFER TO PREFERABLE MODES OF BEHAVIOR

• INSTRUMENTAL VALUES

• ATTITUDES

REFLECT HOW ONE FEELS ABOUT SOMETHING

• ATTITUDES

• VALUES

REFERS TO THE OPINION OR BELIEF

• COGNITIVE COMPONENT

• AFFECTIVE COMPONENT

REFERS TO EMOTIONAL OR FEELING

• AFFECTIVE COMPONENT

• COGNITIVE COMPONENT

RELATES TO THE DEGREE IN WHICH AN EMPLOYEE DESIRES AND WILLING TO EXERT EFFORT

• WILLINGNESS TO PERFORM

• PERCEPTION

• VALUES

• ATTITUDES