ENG-101 Week 3 Quiz

The communication process begins when the receiver provides feedback to the sender.

• True

• False

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and _____.

• investigating background information

• composing your message

• adapting your message to the audience

• looking for previous company documents on the topic

The transmission of information and meaning from a sender to a receiver is known as _____.

• communication

• transmission

• encoding

• decoding

Adapting your message to the audience involves _____.

• thinking of the right words and tone to use in your message

• rewriting your message several times to ensure it is clear

• selecting the best research to incorporate within the message

• conducting a thorough audience analysis

The verbal and nonverbal responses from a receiver are called _____.

• encoding

• feedback

• transmission

• decoding

One of the most important questions you can ask yourself as you begin to compose a message is "What do I hope to achieve?"

• True

• False

Empathy, which increases the likelihood of a successful message, occurs when writers put themselves in the audience's shoes when creating the message.

• True

• False

One of the best ways to develop audience benefits is to use the "you" view, which _____.

• means that all messages are written in the active voice

• dictates that all sentences be written as commands

• emphasizes second-person pronouns instead of first-person pronouns

• uses slang and abbreviation to personalize the message

Although messages may have a primary and secondary audience, the writer needs to profile only the primary audience to determine the best presentation of the message.

• True

• False

Business writing should be economical. In this context, "economical" can best be defined as _____.

• presenting ideas clearly and concisely

• concentrating on the receiver's perspective instead of your own

• solving problems and conveying information

• getting your audience to believe and accept your message