Investigation Team MSV (March 2023)

Business (Elite store) reached us on the 26th of march to complain about an open package parcel issue. The last day to resolve this case is ...

• 4 April

• 28 March

• 29 March

• 30 March

this business hasn't allowed the consignee to open the package to check the included 11 items

• True

• False

The consignee received the flyer closed with tape and he found 1 item.

you should advise the customer that ...

• the compensation it rejected as the order is alow to open

• we will compensate him with 245 EGP

• we will compensate him the missing item amount

• the compensation is rejected as it order is delivered

In case of a mixed order case, If we cannot collect the wrong shipment from the wrong consignee the liability on the compensation will be on the Hub.

• True

• False

To submit compensation, you should put the ticket ID, Compensation type only

• True

• False

The business can track his material order form ....

• Orders - Shipping orders

• Packaging - Track

• Shop - Track

• cannot track it from his dashboard

The business is asking to make the star deliver the order at 2 PM

You should ...

^{(Choose all the correct answers)}

• Don't create ticket to the hub

• Create a closed ticket to the hub

• Add it to the delivery note

• Advise the business that we will try to make it

The business will be notified that the order is delivered 60 min after the delivery

• True

• False

Business (Latoya shop) reached us at 4 PM and said that the star didn't show up yet

You should...

^{(Choose all the correct answers)}

• Advise him that order still within SLA

• Raise a ticket to the Hub

• Advise that the cut off time is 2 PM

• Raise a ticket the FM

If the order is returned to Soho business damaged, he should refuse the order ...... & the investigation will take ........

_{( Choose all correct answers)}

• On Spot with the star

• Within 48 Hours

• 7 Working days

• 5 working day