
THC3- QUIZ #1
Authored by RICHEL PITOGO
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the scientific study of how guests behave in hospitality organizations.
Guestology
Service delivery
Serving Internal Customers
Guest Experience
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What component of guest experience refers to the tangible elements of the service, such as the hotel room, the restaurant menu, or the transportation vehicle?
Service product
Serving setting
Service delivery
Service personnel
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What component of guest experience refers to the physical environment where the service is provided, such as the hotel lobby, the restaurant terrace, or the beach club?
Service product
Serving setting
Service delivery
Service personnel
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key factor that customers consider when evaluating the value of a tourism product?
Quality
Price
Availability
Location
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a cost that is not directly related to quality in the tourism industry?
The cost of hiring well-trained staff
The cost of high-quality ingredients for a restaurant
The cost of upgrading hotel facilities
The cost of marketing and advertising
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a situation where customers may be willing to pay a higher price for a tourism product?
A hotel that is located far away from popular tourist attractions
A restaurant that has poor reviews for its food quality
A tour that offers unique and personalized experiences
A transportation company that frequently experiences delays
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a characteristic of labor-intensive businesses in the tourism and hospitality industry?
They require minimal customer interaction
They have high fixed costs and low variable costs
They rely heavily on skilled and knowledgeable employees
They can easily automate their processes
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