THC3- QUIZ #1

It is the scientific study of how guests behave in hospitality organizations.

• Guestology

• Service delivery

• Serving Internal Customers

• Guest Experience

What component of guest experience refers to the tangible elements of the service, such as the hotel room, the restaurant menu, or the transportation vehicle?

• Service product

• Serving setting

• Service delivery

• Service personnel

What component of guest experience refers to the physical environment where the service is provided, such as the hotel lobby, the restaurant terrace, or the beach club?

• Service product

• Serving setting

• Service delivery

• Service personnel

Which of the following is a key factor that customers consider when evaluating the value of a tourism product?

• Quality

• Price

• Availability

• Location

Which of the following is an example of a cost that is not directly related to quality in the tourism industry?

• The cost of hiring well-trained staff

• The cost of high-quality ingredients for a restaurant

• The cost of upgrading hotel facilities

• The cost of marketing and advertising

Which of the following is an example of a situation where customers may be willing to pay a higher price for a tourism product?

• A hotel that is located far away from popular tourist attractions

• A restaurant that has poor reviews for its food quality

• A tour that offers unique and personalized experiences

• A transportation company that frequently experiences delays

Which of the following is a characteristic of labor-intensive businesses in the tourism and hospitality industry?

• They require minimal customer interaction

• They have high fixed costs and low variable costs

• They rely heavily on skilled and knowledgeable employees

• They can easily automate their processes

Which of the following best describes the concept of inseparability in the tourism and hospitality industry?

• It refers to the ability of customers to easily switch between different service providers

• It refers to the fact that services cannot be stored or inventoried

• It refers to the fact that services are often provided in physical settings

• It refers to the fact that customers are often present during the production of the service

Which of the following is an example of how changing technology has affected the tourism industry?

• Increased demand for traditional travel agents

• Decreased popularity of online booking platforms

• Introduction of mobile applications for travel planning and booking

• Reduced need for digital marketing strategies

Which of the following is a quality control method that aims to improve product or service quality by reducing variability in the production process?

• Taguchi Method

• Poka Yoke

• Both A and B

• Neither A nor B