09 - Questioning Quiz

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Medium
Hailey Kent
Used 1+ times
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14 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What is the purpose of of asking questions?
To put the customer at ease
To drive the conversation forward
To come off as more direct
Uncover pain points
Drive urgency
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Why should you use open-ended questions?
Drive the conversation forward
Shut down the conversation
Complete the survey approach
Drill down pain points
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of these is an example of an open ended question?
"What is your favorite feature about _____?"
"What is a good day to follow up with you?"
"What are your goals?"
"How is that working for you?"
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
________ ended questions are efficient ways to get straight to an answer
5.
REORDER QUESTION
1 min • 1 pt
Place the Discovery Funnel in the correct order.
Relive the Moment
Understand Current Vendor
Seek Our Solution
Acknowledge Emotions
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SPIN Question Stands for...
Specific, Problem/Pain, Implication, Need-Payoff
Situation, Problem/Pain, Implication, Need-Payoff
Situation, Position, Implication, Need-Payoff
Specific, Position, Implication, Need-Payoff
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Select the Open Ended Questions
"What is the single most important feature to you when making this change?"
"Can you share with me some of your thoughts on the current state of your business?"
"Are you in charge of this account?"
"What are your goals?"
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