Quality Control Concepts

W. Edward Deming's four part "System of Profound Knowledge" contained:

• Appreciation of a system

• Knowledge of a variation

• Theory of knowledge

• Knowledge of psychology

• All of the above

When looking at the definition of quality, a produced good should:

• Be free from defects

• Have only minor defects

• Have measurable defects

• Have only 3.4 defects per million

True or false : Discovering the root cause of a problem may include analyzing a lot of data.

• True

• False

True or False: Problem solving is a systematic process and is considered the one of the most complex of all intellectual functions.

• True

• False

Which type of problems are almost always the root cause of the problem?

• Timing

• Scheduling

• Attendance

• Process

A person or company that is willing to give money for products that you produce are called:

• Specimens

• Characters

• Customers

• Fellows

What does TQM stand for?

• Total Quantity Measurement

• Total Quality Management

• Tentative Quality Movement

• The Quality Mean

Which of the following is not a benefit for a company with quality systems?

• Increase in supplier audits

• Increased profitability

• Simplification of supplier selection

• Establishing relationships with customers

What does ISO stand for?

• Internal Organizational System

• Inner Overall Standardization

• International Office of Standards

• International Organization for Standardization

With over 10,000 standards documents, SAE is a global body which develops standards for:

• PC's, laptops and control boards

• TV's, radio and satellites

• Lab equipment, medical devices and operating utensils

• Aerospace, automotive and commercial vehicles