DHTM - CSQM (LO 1 to 4)

An _____ customer is a person or department within your organisation that relies on products and services provided by other departments in order to do their job.

   An _____ customer is anyone who purchases products or services from your business. They could be individual consumers, businesses, or other organisations.

 A customer _____ is a need that motivates a customer to purchase a product or service.

Customer _____ is often inevitable in-service delivery and co-creation, as services are actions or performances, typically produced and consumed simultaneously.

Customer _____ can be hard for service provider to control because customers can act, respond, and react in unpredictable ways.

Customer _____ is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities.

The _____ refers to the moment when customers do not yet feel the need to buy a product or service.

The _____ allows customers to see if the product or service lives up to their expectations.

_____ surveys are for long-time customers who have made repeat purchases.

_____ do not provide detailed information, but they can provide immediate feedback.