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DHTM - CSQM (LO 1 to 4)

Authored by CARYN LIM

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Professional Development

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DHTM - CSQM (LO 1 to 4)
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20 questions

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1.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

An (a)   customer is a person or department within your organisation that relies on products and services provided by other departments in order to do their job.

2.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

   An (a)   customer is anyone who purchases products or services from your business. They could be individual consumers, businesses, or other organisations.

3.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

 A customer (a)   is a need that motivates a customer to purchase a product or service.

4.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

Customer (a)   is often inevitable in-service delivery and co-creation, as services are actions or performances, typically produced and consumed simultaneously.

5.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

Customer (a)   can be hard for service provider to control because customers can act, respond, and react in unpredictable ways.

6.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

Customer (a)   is defined as a measurement that determines how happy customers are with a company's products, services, and capabilities.

7.

FILL IN THE BLANKS QUESTION

1 min • 1 pt

The (a)   refers to the moment when customers do not yet feel the need to buy a product or service.

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