Team meeting Chernobyl

JIRA Comments and QTs added?

• Yes

• Close

• Miss

• N/A

Answer explanation

The customer was calling about a direct deposit so the QT to use was Cash App {Direct Deposit - ETA}

Complaint

• Yes

• Close

• Miss

• N/A

Post notes

• Yes

• Close

• Miss

• N/A

Answer explanation

missed to include in the notes that the deposit the customer mentioned was for 100.89.

Also leaving the QT in our notes means we provided all that information to the customer but we did not, so they are not accurate.

Asked questions?

• Yes

• Close

• Miss

• N/A

Used resources (Selected appropriate wf)

• Yes

• Close

• Miss

• N/A

Followed workflow and actions

• Yes

• close

• Miss

• N/A

Accurate account details

• Yes

• Close

• Miss

• N/A

Accurate terminology

• Yes

• Close

• Miss

• N/A

Accurate expectations

• Yes

• Close

• Miss

• N/A

Answer explanation

Missed to tell that: A direct deposit typically arrives within 1-3 business days once it is sent from a depositor. However, it may take up to 5 business days if it's your first direct deposit with that depositor.

In most cases we make direct deposits available as soon as they are received. If you have not received your deposit once this time has passed, please reach back out to us.

Complete explanation

• Yes

• Close

• Miss

• N/A