MN-3519 Week 9-ITAM/SCM-R&DeplM-RelM

Identify the missing word(s) in the following sentence. A(n) [?] is any component that needs to be managed in order to deliver an IT service.

• Product

• Outputs

• Asset

• Configuration item

Your company has recently engaged a new supplier to provide you with 3 routers that will handle 1 Gbps of throughput. They are scheduled for installation in three months. Your team is currently configuring the devices in preparation for installation into the network architecture based upon the design requirements. Which value chain activity would best categorize your configuration actions in this scenario?

• Design and transition

• Engage

• Obtain/build

• Deliver and support

Answer explanation

EXPLAINATION: The 'obtain/build' value chain activity ensures that service components are available when and where they are needed and meet agreed specifications. Configuration of the devices based upon the designs provided would best be classified as an action that occurs during the 'obtain/build' value chain activity.

Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.

• IT asset management

• Service configuration management

• Change enablement

• Service level management

Answer explanation

Change enablement is the practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful IT changes.

What is defined as the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed?

• Change control

• IT asset management

• Service configuration management

• Service level management

Answer explanation

EXPLAINATION: Service configuration management is the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed.

What is the definition of an IT asset?

• A particular set of settings or options on a given piece of equipment

• Any valuable component that can contribute to the delivery of an IT product or service

• A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

• Any component that needs to be managed in order to deliver an IT service

What is the definition of a configuration item?

• A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

• Any valuable component that can contribute to the delivery of an IT product or service

• A particular set of settings or options on a given piece of equipment

• Any component that needs to be managed in order to deliver an IT service

Which practice is responsible for moving components to live environments?

• Change control

• Release management

• IT asset management

• Deployment management

Answer explanation

The purpose of the deployment management practice is to move new or changed hardware, software documenttation, processes, or any other component, to live environments.

Which practice has the purpose of making new and changed services and features available for use?

• Change control

• Service request management

• Release management

• Deployment management

Answer explanation

The purpose of the release management practice is to make new and changed services and features available for use

Which practice ensures that accurate and reliable information is available about configuration items and the relationship between them?

• Service configuration management

• Service desk

• IT asset management

• Monitoring and event management

Answer explanation

The purpose fo the service configuration management poractice is to establish and nurture the links between the organisation and its stakeholders at strategic and tactical levels.

Which practice has a purpose that includes restoring normal service operation as quickly as possible?

• Supplier management

• Deployment management

• Problem management

• Incident management

Answer explanation

The purpose of the incident management practice is to minimise the negative impacts of incidents by restoring normal service operation as quickly as possible.