Philosophies and Framework

Following are the Quality Gurus EXCEPT

• Deming

• Juran

• Feigenbaum

• Rishikawa

Deming philosophy was summarised in four important theories which are:

• Deming Cycle

• Deming Chain Reaction

• Deming's 7 Deadly Diseases

• Deming Philosophy Framework

Under the DO stage in Deming cycle, the plan is implemented on trial basis.

• TRUE

• FALSE

Deming Wheel is a simple methodology for quality improvement and learning. The stages are

• Plan

• Do

• Study

• Act

The third steps in Deming Chain reaction is

• Productivity improves

• Capture the market with better quality and lower price

• Stay in Business

• Costs decrease because of less rework, fewer mistakes, fewer delays etc.

Joseph M. Juran propose Juran Trilogy which consist of all the following EXCEPT

• Quality Planning

• Quality Control

• Quality Improvement

• Quality Management

How many steps are available under Quality Control in Juran Trilogy

• 5

• 6

• 7

• 8

Prove for the need for improvement is the first step in Quality Improvement under Juran Trilogy

• TRUE

• FALSE

Quality is conformance to requirement where the supplier should meet the customer requirements in order to sustain ^______.

Quality is free. However it costs money to start and maintain quality process, but it is proven that quality will ___ in the long run.