HOUSEKEEPING

>Cleaning, maintaining orderliness, and running a house or a business property. >Maintaining the hotel to the best possible state

(a)  

 Ensuring overall cleanliness and aesthetics of the hotel.

 Ensuring overall sanitation, comfort and ambiance of the hotel.

 Training the new joiners and motivate the existing employee.

 Modelling and establishing Standard Operating Procedures (SOPs) for cleaning and decorating.

 Monitoring regular inventory of guest supplies and linen.

 Monitoring housekeeping equipment and hotel property.

 Evaluating employee performance, and handling their training, promotions and transfers.

 Organize flower arrangements for events

 Presenting the estimate of the required budget to the General Manager of the hotel.

(a)  

 Issuing keys to the room attendants.

 Coordinating floor operations and tray clearance with room attendants.

 Inspecting rooms for readiness and reporting to the front office for the same.

 Catering for VIP facilities and providing special supplies such as hot drinking water, baby-sitting provision

WHAT SUPERVISOR IS THIS?

(a)  

 Ensuring that cleanliness is maintained at all times in public areas such as lobby, lifts, parking, swimming pool, coffee shop, conference hall, banquet hall and restaurant.

 Ensuring banquet and conference halls are well kept and ready.

 Ensuring the concerned operating staff is available as per the schedule.

WHAT SUPERVISOR IS THIS?

(a)  

 Ensuring provision of guest supplies such as water, extra bed, fans or towels.

 Ensuring the operating staff working at night is following all cleaning SOPs.

 Supervising hotel area at night and ensuring cleanliness in all areas of hotel.

WHAT SUPERVISOR IS THIS?

(a)  

 Providing clean, ironed and fresh uniforms to the hotel staff.

 Suggesting procurement of any uniform required.

 Checking repaired linen from tailor room.

 Keeping track of number and condition of uniforms.

WHAT SUPERVISOR IS THIS?

(a)  

 Inspecting linen and sending it to the laundry.

 Checking linen from the laundry and sending it to ironing.

 Maintaining linen influx and out flux register.

 Checking repaired linen from tailor room.

 Suggesting linen replacements if required.

WHAT SUPERVISOR IS THIS?

(a)  

 Collecting uniforms of staff at the end of every shift and maintaining them to be used for the next time.

 Maintaining the shelves of uniforms and linens clearly.

 Giving and taking back the uniforms from the staff.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Segregating the dirt linen according to its type and sending it to the laundry.

 Keeping the track of linen count before and after laundry.

 Stacking towels, bed sheets, pillowcases, table napkins separately into different sections of shelves.

WHAT OPERATING/STAFF IS THIS?

(a)  

 Reporting to the floor supervisor.

 Cleaning the guest rooms, guest bathrooms, and the corridors.

 Changing the linen of the guest room and guest bathrooms.

 Topping up the guest supplies.

 Making guest-room beds.

 Replenishing the hotel maid’s cart/trolley with supplies and linen for the next shift staff.

WHAT OPERATING/STAFF IS THIS?

(a)