(April) Prod Ops Fazz Biz SG

What data should be inserted to Term Loan Tracker upon handling loan disbursement transaction?

• Contract ID of merchant's profile

• Contract ID of the transaction

• Merchant's ID on admin panel

• Contract ID on Repayment Calendar

What is the action Prod Ops must perform when doing Disbursement of Funds (Credit wallet to Client’s wallet) right before disbursing the funds to the clients?

• Ensure the merchant credit assessment case is under “Merchant Logged in” stage on Hubspot 

• Ensure what is stated in the email matches what was written in Fazz-Biz-Credit-Loan

• Screenshot disbursement proof and send in loan-ss-confirmation slack channel

• Check for the completed transaction in both main wallet and client’s wallet

When is the schedule for Prod Ops to update Credit Team about the amount left in our credit wallet account?

• Twice a week every friday

• Weekly every friday and thursday

• Monthly every friday

• Weekly every friday

When merchant transferred to the expired VA/PayNow QR, what is the correct flow that Prod Ops should execute?

• Prod Ops will ask payment recon team to refund via Retool

• Prod Ops complete direct refund with same flow as Low-medium & High-risk merchant

• Payment Support refund the transaction via CIMB VA tooling

• Prod Ops email recipient bank to execute the stuck transaction

Below are the bank accounts that are acceptable for merchant's PayNow transaction, except?

• Revolut

• The Hongkong and Shanghai Banking Corporation

• Industrial and Commercial Bank of China

• United Overseas Bank

Below are the purpose of using Keycloak to handle Fazz Business merchant's account, except?

• Removing merchant's ex-employees

• Providing access rights to certain members

• Sending emails to merchant when SendGrid is down

• Troubleshooting merchant account issues (authentication issues etc).

In the event where the 'Cancelled unassociated Xfers Accept Paynow contracts with available bank rows' field on metabase has any transaction inside, where should Prod Ops escalate to?

• tag compliance along with @payment-integration-oncall

• tag @Gerard Png

• tag @Iftikhaar Hassan on channel #fazz-biz-sg-core

• tag @payment-integration-oncall (CC @Iftikhaar Hassan)

Where should Prod Ops escalate when in company_displayname field the contract already matched the name given by bank but the transaction is stuck or name appears not match on metabase?

• #fazz-biz-compliance-legal

• #fazz-biz-sg-core

• #fazz-biz-ops

• #fazz-biz-sg-credit-ops

What type of errors that are usually occur when merchant transacting using Xfers Accept?

• User transferred via blockchain

• Transaction detected as name match errors or the payment was made to expired QR code

• Transaction considered as over limit and need compliance screening

• User transferred via SWIFT

When should Prod Ops monitor Xfers Accept contracts?

• 2x a day

• 2x a week

• 2x every tuesday

• 2x a month