Tsev Probing Quizizz

Context: - Merchant reach out to CS Agents asking for an e-wallet transaction status checking - CS Agents check on AD and the transaction is COMPLETED - CS Agents get back to merchant the transaction is Completed and provide the External ID

Question: - This is TSev 4 Ticket.

• True

• False

Context: - Merchant reach out to CS Agents, saying that they received a lot of pending disbursement transaction - They said it is urgent and the affected transaction is 6 disbursement

Question: - What can you probe more to decide on the TSev level?

- Which probing tools that needs to utilize for this case?

- What is the Tsev for this case?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter

Context: - Merchant reach out to CS Agents saying that they did not received reset email password on thier side.

Question: Which probing tools that is not used on this case?

• Admin Dashboard

• SendGrid

• Looker

Context: - Merchant reach out to CS Agent asking on how to create a disbursement via API. - CS Agents explain in general how to disburse using API and provide our documentation to them

Question: - This is a TSev 6 Ticket.

• True

• False

Context: - A legit merchant reach out to CS Agents reporting a fraud case that is experienced by their end customer - Merchant is really concerned on this case because there is someone pretend to be them and perform a fraudelent activity - They said this is really harm their business and brand image

Question: - What can you probe more to decide on the TSev level?

- Which probing tools that can be utilized on this case?

- What is the TSev level?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter

Context: - Merchant reach out to CS Agents, asking our help to change their Entity Type

Questions: - What can you probe more to decide on the TSev level?

- Which Probing tool can be utilized on this case?

- What is the TSev Level?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter

Context: - Potential Merchant reach out to CS Agents, asking on onboarding use case - CS Agents is not sure wether Xendit can accomodate their business model or not - CS Agents escalate to L2

Questions: - What can you probe more to decide on the TSev level?

- Which probing tools can be utilized for this case?

- What is the TSev Level?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter

Context: - There is a Disbursement Fire that is categorize as Sev 3 - Merchant Reach out to us saying that they have a pending withdrawal on their side

Questions: - What can you probe more to decide on the TSev level?

- Which probing tools can be utilized for this case?

- What is the TSev Level?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter

If fire happened, Ticket severity level will follow the fire severity.

• False

• True

Context: - Merchant reach out to CS Agents, saying that their account suddently suspended - During the last two years of using Xendit they never had an issue like this - The suspension really affected their whole business operation

Questions: - What can you probe more to decide on the TSev level?

- Which probing tools can be utilized for this case?

- What is the TSev Level?

*Keep in mind, pressing enter will submit your answer, therefore please always use command shift enter