PI weekly activity

How do you proceed with the investigation

• Send it to still check

• Continue as normal

• Call both parties and send tracer to PCIS for a follow up.

• Call consignee and refer them to 1-800-692-7753 (1-800-MY-APPLE) and then cancel investigation

Do we need a name of who received the package in a Driver release investigation?

Which is the correct classification?

• Driver release

• misdelivery

• Lost in UPS Access Point

• Denial of signature

• Address discrepancy

What happens if we don't convert an investigation to a full shipper's investigation when the consignee was the inquirer?

• It will close as NRD

• It will be paid to the consignee.

• It will close as SAR.

Correct classification...

• Misdelivery

• Driver release

• missed signature

• Denial of signature

What if package is located in the Access Point?

• We call the consignee letting them know that the package is in the Access Point and if he/she can go and pick it up. We send the investigation to still check waiting for the pick up scan in order to close the investigation.

• We cancel the investigation

• We call the shipper and cancel investigation.

• We reschedule it until new scan.

When do we consider an Indirect delivery?

• When the package was left without a signature

• When the package was returned and driver obtained a name and a physical signature of the person who WILLINGLY received it

• When the driver intentionally delivered the package to a neighboring location (e.g. neighbor, leasing office, front desk, etc.) and obtained a name and a physical signature of the person who WILLINGLY received it

• When the package was misdelivered and there is a signature of who received the package

• When the apartment number is missind in the delivery match folder

Which is the correct classification for a package with an exception ORIGIN DWS only?

How do you recognize a No Record Except Pickup investigation? (Mark all that apply)

• Drop-off scan

• No information available regarding the package

• Only “Billing Info Received” displays

• No Further Record

How many signatures do I have to get in a Denial of signature investigation to close it as positive?