Return Mail Quiz

Where should an AAR check for Address History?

• Affiliations Card

• Medicare Card

• Note Classic Card

• Name Plus Card

Return Mail information can be found in the

Bullet list of minimum comment requirements can be found in

• Market Prominence

• Return Mail DLP Step 6

• Training Hub

• Return Mail Database

AAR's must ________ the Mailing Address in MP if the returned correspondence was sent to the member's mailing address.

• update

• end date

• forward

• verify

AAR's should review these cards on the canvas before launching in MP

• Affiliations Card

  Note Classic Card

  Name Plus

  Program Status

• Affiliations Card

  Medicare Card

  Name Plus

  Program Status

• Attach Card

  Note Classic Card

  Name Plus

  Program Status

• Completed Card

  Note Classic Card

  Name Plus

  Program Status

If you have a returned piece of mail, regardless of the address being confirmed by USPS or not, what must you do? 

• Update addresses right away. 

• Disenroll the member right away. 

• Call the member to confirm all addresses. 

• Continue through the workflow, you don’t have to do anything extra.