Keep It Real LAP Test

Selling laws exist at the __________ level.

                                                          

• worldwide

• personal     

•                                       moral and ethical

• federal and state

Salespeople are responsible for which of the following:

           

          

•   Making sure that what they do is legally correct

             

• Following only the laws in their city or country

•   Following only the laws in the city or country they’re selling in

            

•     Making sure that customers behave legally

Jessa wants to sell her product to a skeptical customer, so she claims it will last forever, even though she knows this isn’t true. Jessa’s actions are considered

           

• negligence.                                              

                                             

• misrepresentation.  

• bribery.

• slander.

Parker is making a sales presentation to a customer. He wants to make sure his company, not his competitor, gets the business. By telling the customer negative, untrue facts about his competitor, Parker is engaging in

         

•     libel.

•                                                         

              bribery.                                                   

•   negligence.

• slander.

Nilesh sells a product to his customer, but he doesn’t check to see if it passed its most recent safety test. Nilesh is guilty of

           

• negligence.                                              

                                       

•     misrepresentation.      

• libel.

• bribery.

Ileana wants to make sure she secures a potential customer’s business, so she offers the company a large sum of money if it places an order. When her actions are discovered, she’s convicted of

           

 

•   misrepresentation.                                 

                                                  

• libel.                  

•   bribery.

• negligence.

Which of the following is an example of libel:

           

           

• An employer persuades a salesperson to misrepresent a product.

             

•   An employee writes something untrue about a competitor.

• A salesperson doesn’t tell a customer about a problem with a product.

             

•   A salesperson offers a large gift to a client.

Maureen is a salesperson who will only buy products from those who buy from her. This illegal process is known as

           

• reciprocity.                                              

                                               

•   negligence.

•   price discrimination.

•   misrepresentation.

A salesperson might encounter a legal problem if his/her employer

           

           

• asks if the salesperson can work overtime.

             

• encourages the salesperson to bribe a customer.

• c.  puts too much pressure on the salesperson.

             

• d.  fires the salesperson for poor performance.

Which of the following is true of ethics:

          

           

•   They are basic principles that govern behavior.

             

• They are enforced by state and federal governments.

• They are the same from person to person.

             

• They are the same as laws.