Agency OBX Day 8 Second half quiz

During the face to face call the queries and objection of the customer may be handled in a polite and positive manner by answering to the objections of the customer using LAPAC 

• TRUE

• FALSE

It is the responsibility of the sales person to present and explain the official benefit illustration to the customer and the customer needs to acknowledge and sign the same. State whether the statement is True or False

• TRUE

• FALSE

Arijit was in conversation with the sales person Biswajit where he was raising objections from time to time on the product and the benefit explained by Biswajit. What is the signal the customer is giving through these objections? Identify the correct option 

• The customer is not getting convinced on the solution being provided

• The customer is interested in the solution provided by the sales person and hence getting his doubts cleared

• The customer does not want to go for this solution hence he is raising the objection thereby giving the signal of not buying the product

A happy customer leads to increase in business and productivity.

• TRUE

• FALSE

What is Customer experience? Customer Experienceis about showing up when and where the customer needs you with ease and consistency. State whether the statement is True or False.

• TRUE

• FALSE