Hospitality & Tourism 3.02 Review Quiz

Why do airlines offer several menu options to accommodate their passengers?

• Because table manners differ by nationality

• Because dietary habits often vary by culture

• Because lunch is usually the largest meal of the day

• Because most passengers expect large meals on short flights

In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. Which cultural difference does this situation exemplify?

• Gift-giving protocol

• Dining etiquette

• Social status

• Gender roles

Which example is a language barrier that might occur in the hospitality industry?

• Inappropriate clothing

• Incorrect translations

• Improper hand gestures

• Offensive facial expressions

Why is it important for hotel employees to learn about other cultures?

• To eliminate all guests’ complaints

• To reduce differences in social classes

• To prevent costly bookkeeping mistakes

• To avoid offending coworkers and guests

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. Which type of cultural difference does this situation exemplify?

• Gender

• Religious

• Language

• Dining etiquette

How can hospitality and tourism businesses help their employees embrace cultural diversity?

• Provide training

• Emphasize differences

• Develop presentations

• Encourage stereotypes

Hospitality and tourism employees speak different languages, and have different customs and beliefs. Which type of workforce do these characteristics describe?

• Homogenous

• Collaborative

• Diverse

• Skilled

Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. Which cultural difference does this situation exemplify?

• Gestures

• Verbal cues

• Holiday traditions

• Personal appearance

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. Which culture difference does this situation exemplify?

• Negotiating style

• Personal appearance

• Proper greeting protocol

• Perceptions about bribery

When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?

• Long-term orientation

• Uncertainty avoidance

• Power distance

• Individualism