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Refreshment test Ops - WoW IS April 2023

Authored by Quality Improvement

Professional Development

Professional Development

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Refreshment test Ops - WoW IS April 2023
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10 questions

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1.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Apa sajakah parameter umum dalam penilaian tim Integration Support?

Data Entry & Procedure
Konfirmasi & Monitoring
Eksekusi & Konfirmasi
Eksekusi & Monitoring

2.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Dalam penilaian Data Entry terdapat 3 parameter. Manakah yang bukan termasuk parameter Data Entry?

Input Task Attribute correctly

Execute procedure

Data mandatory fulfillment

Typing skill

3.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Dalam penilaian Procedure terdapat 3 parameter. Manakah yang bukan termasuk parameter Procedure?

Data mandatory fulfillment

Execute procedure

Handle pick up time

Confirmation to customer

4.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Manakah yang bukan termasuk penilaian parameter Confirmation to customer?

Kesesuaian nama merchant dan konfirmasinya
Lampiran bukti konfirmasi melalui WA hingga tgl laptop
Cara penulisan pesan kepada customer
Memperbaharui data nomor resi pada CRM

5.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Manakah yang bukan termasuk penilaian parameter Data Entry?

Kesesuaian data submission
Kelengkapan pengisian kolom mandatory
Kesesuaian eksekusi data
Ketepatan data submission

6.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Berapakah SLA handle pick up time request Integration support?

1-2 hari kerja
1-5 hari kerja
1-10 hari kerja
1-14 hari kerja

7.

MULTIPLE CHOICE QUESTION

5 mins • 1 pt

Yang bukan termasuk skill yang diperlukan dalam menjalani tugas Integration Support adalah?

Komunikasi
Management Administrasi & ketelitian
Serah terima & Pengiriman
Monitoring & Eksekusi

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