WRS 7b

Demonstrating communication etiquette, using positive body language, and wearing workplace-appropriate clothing reflect a value of:

• project management.

• independence.

• work ethic.

• professionalism.

Working with elementary school-aged children in the afternoons, Jamie is very conscious of what she wears and how she presents herself, knowing that her appearance makes an impact on the children. Jamie is demonstrating:

• integrity.

• creativity.

• professionalism.

• teamwork.

Carol often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?

• Diversity awareness

• Professionalism

• Creativity

• Critical thinking

Nicole always wears short skirts and boots. Management has told her that her outfits are inappropriate for work, but she does not agree. She needs help with:

• professionalism.

• integrity.

• customer service.

• work ethic.

Dalia has recently been hired at the local veterinary clinic. She goes to work dressed in scrubs and closed-toed shoes. Being dressed appropriately for her job is an example of:

• creativity.

• diversity.

• motivation.

• professionalism.

Which sentence is grammatically correct?

• He don’t want to attend class regularly.

• He doesn’t want to attend class regular.

• He don’t want to attend class regularly.

• He doesn’t want to attend class regularly.

You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?

• Hello Sally Smith!

• Dear Ms. Smith,

• Dear Madam or Sir:

• Dear Mrs. Smith

When following the rules of email etiquette, typing the email in ALL CAPITALS is not recommended because it indicates what?

• Copyrighted material

• Low vision

• Carelessness

• Anger

What would be the preferred way to start a personal/professional email to a new potential customer?

• Dear Mister or Madam (last name)

• Mr. or Ms. (last name)

• To Whom It May Concern

• Greetings from (company name)

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

• Stay on your job assignment all day.

• Help your peer carry the long section of pipe.

• Tell someone else to go help this employee who is having trouble.

• Stop cutting long sections of pipe.